Privacy Policy, Terms & Conditions, and Disclaimer
Effective Date: 25th February 2025
Privacy Policy
At Active AC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our services or visit our website (www.activac.in).
- Information We Collect
We may collect the following information:
Personal details (Name, phone number, email, address) when you fill out our contact form or book a service.
Payment information (if applicable) for service charges.
- How We Use Your Information
We use your data for:
Scheduling service appointments and responding to inquiries.
Processing payments (if applicable).
Improving our website and customer experience.
Sending service updates, offers, or promotional messages (you can opt out anytime).
- Data Security
We take reasonable steps to protect your personal data from unauthorized access or misuse. We have a password protected database that privately stores your data and no one has access to it except the owner.
- Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
Our technicians and service partners for scheduling repairs.
Law enforcement, if required by law.
- Your Rights
You can request to access, update, or delete your personal data by contacting us at [Your Contact Email].
- Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Terms & Conditions
By booking a service with Active AC, you agree to the following Terms & Conditions:
- Service Booking & Charges
A booking/visit charge of ₹ 200 is applicable for technician visits, even if the service is not availed.
The visit charge will be adjusted in the final bill if you proceed with the service.
- 90-Day Work Guarantee
We provide a 90-day guarantee on:
✅ AC repairs performed by our technicians.
✅ Leak fixes (if we repaired a leak, we guarantee no leakage for 90 days).
✅ Component replacements (if done by us).
🔹 This guarantee does not cover:
❌ Issues caused by mishandling, improper use, or external factors.
❌ Gas refilling (as leaks can occur due to other factors beyond our control).
❌ Any third-party repairs after our service.
- Cancellations & Refunds
If you cancel a booking before the technician is dispatched, you will receive a full refund.
If the technician has already visited, the booking/visit charge is non-refundable.
- Liability Limitations
Active AC is not responsible for:
Any pre-existing damage to your AC unit.
Electrical issues or faults outside of the AC system.
Damage caused by third-party tampering after our repair.
Disclaimer
Active AC is an independent AC service provider and is not affiliated with any specific AC brands or manufacturers.
The 90-day guarantee applies only to the specific repairs, leak fixes, or part replacements we perform. It does not cover general wear and tear.
Our services are subject to technician availability, and pricing may vary based on service complexity.
We strive for accuracy in the information provided on our website, but we do not guarantee that all content is free from errors.
For any questions, contact us at:
📞 9711003248 | 📧 aircon.active@gmail.com | 🌐 www.activeac.in